At Salon Naturale, we strive to provide our customers with high-quality products and digital subscriptions. If you are not completely satisfied with your purchase, we offer a 30-day return policy.
Please note that our return policy applies only to products and digital subscriptions purchased directly from Salon Naturale. If you purchased a physical product from a third-party retailer or distributor, please refer to their return policy.
We reserve the right to refuse returns for any reason, including if we suspect abuse of this policy.
Thank you for choosing Salon Naturale. We appreciate your business and hope that you will continue to enjoy our products and subscriptions.
Physical Product Refunds
Returns are only available for Salon Naturale’s physical products. To request a return, please email our customer service team at David@SalonNaturale.art within 30 days of your purchase date. Please include your name, order number, and the reason for your return request.
If your return request is approved, we will provide you with instructions on how to return the product. Please note that the customer is responsible for the cost of return shipping.
Once we receive the returned product in its original condition, we will issue a refund to the original payment method used for the purchase. Please allow 5-7 business days for the refund to appear on your account.
Digital Product Refunds
Our refund policy applies to digital products purchased directly from our website. To request a refund for a digital product, please contact our customer service team within 30 days of your purchase at David@SalonNaturale.Art. Please include your name, order number, and the reason for your return request.
We will carefully review your refund request based on the following criteria:
- Validity: The refund request must be made within 30 days of the purchase date.
- Technical Issues: If you encounter technical difficulties or issues with accessing or downloading the digital product, we will work to resolve the problem. In such cases, a refund may be offered if the issue cannot be resolved.
- Dissatisfaction: If you are dissatisfied with the content or quality of the digital product, we will assess your feedback and reasons for dissatisfaction.
If your refund request meets the eligibility criteria, we will initiate the refund process. The refund will be issued to the original payment method used for the purchase. Please note that it may take 5-7 business days for the refund to appear in your account.